I would like to understand if we could restrict Finesse screen popups for only inbound calls. We have created a workflow in Finesse Administration set at => When to perform Actions = When a call is answered. However, this setting applies to both inbound and outbound calls. Is there a way to restrict this to only inbound calls ? I tried changing the setting When to perform Actions = When a call arrives. It does resticts the popups to inbound but our requirement is to popup for inbound call when a call is answered.
To sum it up, here is our requirement
Screen popup only when a call is answered for Inbound calls.
Any help would be highly appreciated.