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Finesse Screen popup for only inbound calls

Question asked by dipmehta33 on May 24, 2016
Latest reply on Aug 10, 2016 by dekwan



I would like to understand if we could restrict Finesse screen popups for only inbound calls.  We have created a workflow in Finesse Administration set at => When to perform Actions = When a call is answered.  However, this setting applies to both inbound and outbound calls. Is there a way to restrict this to only inbound calls ?  I tried changing the setting When to perform Actions = When a call arrives. It does resticts the popups to inbound but our requirement is to popup for inbound call when a call is answered.


To sum it up, here is our requirement


Screen popup only when a  call is answered for Inbound calls.


Any help would be highly appreciated.