AnsweredAssumed Answered

How to Determine Which Browsers are in Use?

Question asked by avholloway on May 18, 2016
Latest reply on May 24, 2016 by dekwan

Is there a way to determine which browsers Agents/Supervisors are using to access Finesse?  I need to audit the system for compliance with the supported browsers list.

 

Recently, when upgrading to UCCX v11, Finesse uses SocketIO and does not work well with older browsers which do not support WebSockets and causes high CPU on the server.  I'd like to identify which users might be causing this problem.

 

Thank you.

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