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Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode

Question asked by briwilli on May 16, 2016
Latest reply on May 30, 2016 by robdoyle

Too many popup notifications for co-browse in REM client with Expert Assist in co-browse only mode: iOs CSDK enabled app is started. An initial call is placed using the REM advanced SDK , and we start Expert Assist in co-browse only mode. Agent click the button in the Finesse EA gadget to co-browse. Client receives three (3) popup notifications to accept co-browse, even though the first popup was accepted and co-browse did start with the agent. That is, the last two popups are superfluous. This might be related to the still unanswered question about co-browse requests in the same scenario, but on the second call and all subsequent calls.(?)

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