I'm facing the same issue in Finesse v11.
Its a fresh install. Issue is suddenly i was unable to open agent desktop URL. For this, I followed below procedure;
- stop cisco finesse Tomcat
- stop cisco Finesse notification service.
- Start cisco finesse notification service.
- start cisco finesse tomcat.
Nothing worked out. Restarted system twice. Both Finesse administrator and agent desktop URL does not open. It says me "page cant be displayed"
Re-configured CTIServer and CUCM PG by running Peripheral Gateway.exe That too no luck.
Issued command utils diagnose test and found error: The Tomcat keystore has been corrupted. Searched on google and found this URL: https://quickview.cloudapps.cisco.com/quickview/bug/CSCtx65298
Please confirm is there a bug or some other issue. Please suggest. Attached logs.