I need the understanding of the OTHER_IN and AGENT_INSIDE call types, to handle those effectively. I have looked into the Cisco Finesse Web Service Guide but I haven't found sufficient information from there.
In the case of consult call sometimes the 1st dialog call type is "AGENT_INSIDE" and the second is "CONSULT_CALL" which is perfectly fine, but when I get "AGENT_INSIDE" in both dialogs which are confusing and mess up the code logic.
Same is the case when Consult call is alerting and it gives the "OTHER_IN or AGENT_INSIDE" in both of the dialogs and sometimes it works fine.
Note: I am using Finesse API
Any Help is appreciated !