AnsweredAssumed Answered

Total agents ready talking etc

Question asked by j.huizinga on May 9, 2016
Latest reply on May 9, 2016 by j.huizinga


I am using CUIC standard, and try to make a dashboard in which we can see in a pi chart the total number of agents talking, ready, not ready, logged in etc

It seems it isn't in CUIC standard or I must have missed it


Has anyone an idea on how to achieve that?