AnsweredAssumed Answered

Total agents ready talking etc

Question asked by j.huizinga on May 9, 2016
Latest reply on May 9, 2016 by j.huizinga

Hi,

I am using CUIC standard, and try to make a dashboard in which we can see in a pi chart the total number of agents talking, ready, not ready, logged in etc

It seems it isn't in CUIC standard or I must have missed it

 

Has anyone an idea on how to achieve that?

 

JH

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