AnsweredAssumed Answered

Force authentication on Cisco Finesse v11

Question asked by ritesh.desai on May 9, 2016
Latest reply on May 16, 2016 by dekwan

Hi members,


I have implemented UCCE v11.0.1 with Finesse 11.0.1. I have client requirement of integrating Finesse into their CRM software using Finesse API.


They stood with their requirement of using FAC (Force Authorization Code) for outbound calls. Same is configured on IP Communicator.


Client have a question how do he pass FAC using API in his application? I have tested on Finesse v11.0.1 dials 10 digit no, finesse dials smoothly and other extn rings.





Ritesh Desai