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Agent Status

Question asked by vvazquez on May 2, 2016
Latest reply on Jun 13, 2016 by rimorgan

Hi,

 

for CUCM-only deployment models, what information about agent status can REM provide?

Feature required is to show to the end customer if one given agent is:

1- Logged into REM

2- Already answering one call

 

Thanks,

Victor

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