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UCCX CAD to Finesse Migration

Question asked by ddddavidson on Apr 27, 2016
Latest reply on Nov 16, 2016 by brendan.keith

I am looking for information on migrating from CAD to UCCX. I have two teams set up in UCCX currently and want to migrate the smaller team first. I am already running 10.6 mixed-mode, but am curious about two things:

 

1. Has anyone used the Finesse migration utility in devnet?

2. I am not upgrading the server, so can I run the migration tool to perform the migration when not upgrading the server, but just switching to Finesse?

 

 

Thanks in advance,

 

Doug

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