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IE browser reconnect issue

Question asked by cshiyou on Apr 27, 2016
Latest reply on May 6, 2016 by robdoyle

hi guys,

we have a REM with Nginx reverse proxy  deployed in lab.

we found IE browser can setup rem call with finesse agent, but, after 1,2 mins, IE browser plugin will reconnect the call again automatically,

but, preivous call is still active, which means IE browser plugin will call the pilot number again.

so, from IE browser, we can hear serverl agent talk to customer.

 

but, if we bypass nginx, which means IE browser calls to reas directly, we did not see this issue.

 

we attached IE console log for your reference.

please let us know whether it is known isssue and how to resovle it.

yours

Alan

 

wli6

wepeng

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