AnsweredAssumed Answered

Finesse call stop recording gadget for PCCE 9.1

Question asked by piyush.aghera on Apr 22, 2016
Latest reply on Apr 26, 2016 by piyush.aghera

Hi Team,

I have got a sample gadget to StartRecording with Finesse.  But my requirement is to stop recording for any specific call on PCCE 9.1.  However I am not getting any details about this for version 9 but is there for 10.5.  I believe Cisco should have a solution to adhere Payment Card Industry Data Security Standard (PCI DSS) for protecting consumer data and hence stopping call recording when customer is revealing sensetive information over the call.

Please let me know if this is possible with PCCE 9.1 and please point me to a possible solution with Finesse to stop / pause recording for any specific call contact.

 

Regards,

Piyush Aghera

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