AnsweredAssumed Answered

Do not play announcement when forwarding CFNA?

Question asked by louisvandyk on Apr 21, 2016
Latest reply on Apr 22, 2016 by louisvandyk



I have CURRI playing an announcement when a Direct Inward Dialled number is called, and then the call continues to the called party.  The ECCP is set on the DN (using CUCM 11.0).


The called party has a Call Forward No Answer set to another extension.  Since the extension's DN also has the same ECCP settings, the announcement is played a second time when the call is forwarded.


Is there a way to prevent the announcement from being played when the call is FORWARDED?


Thanks for an awesome tool!!