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Permalink Error In Finesse Desktop

Question asked by charles_hammond@swn.com on Mar 23, 2016
Latest reply on Feb 1, 2017 by dekwan

Using UCCX 11.0 and my knowledge of xml is very limited.

I'm using these instructions .

My Xml/gadget contains the following:

 

<?xml version="1.0" encoding="UTF-8"?>

<Module>

<ModulePrefs

title="Agent Log Report" height="300">

</ModulePrefs>

<Content type="url" href="https://172.18.21.37:8444/cuic/permalink/PermalinkViewer.htmx?viewId=9F7AD77610000153000000DB53EDEADB&linkType=htmlType&viewType=Grid"  />

</Module>

 

The Gadget Displays the Gadget Name, but only shows a blank space instead of the report.

I can view the URL outside of finesse just fine. The permalink is from a custom view of the Agent State Log report.

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