AnsweredAssumed Answered

REM for only user to user information

Question asked by mudemire on Mar 22, 2016
Latest reply on Mar 28, 2016 by mudemire

Hi team,

 

One of our customers' only requirement is to send customer information from the internet banking web site to contact centre agents. We can do this by using UUI field. It is working fine. While doing this, is it possible to exclude co-browsing session? I mean when a customer clicks the support button, there will only be a video call between the customer and the agent but there will not be a co-browsing session. Is this possible?

 

Thanks and regards,

Murat

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