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Can you paste in the "sh run" and "Sh cry isa sa" from the router? please revove Peer and group information and any other passwords
From the IT rep: "the VPN was up and functioning the first time we set this up. It has not worked since you last reported the failure and we've made no changes to the config".
"SH RUN" for EASTVPN Config:
vpnclient server 220.127.116.11
vpnclient mode network-extension-mode
vpnclient vpngroup myTUNNEL password *****
vpnclient username scott.kooy password *****
"SH CRY ISA SA"
Active SA: 1
Rekey SA: 0 (A tunnel will report 1 Active and 1 Rekey SA during rekey)
Total IKE SA: 1
1 IKE Peer: 18.104.22.168
Type : user Role : initiator
Rekey : no State : AM_WAIT_MSG2
Is there an update on this? Anything we need to do?