AnsweredAssumed Answered

CTIOS end of life for UCCE 11.0

Question asked by mark.rennie1 on Mar 15, 2016
Latest reply on Mar 17, 2016 by mark.rennie1



Would appreciate any advice or answer someone could provide on this query regarding UCCE v11.0 and 3rd party apps written using CTIOS.


I recently noticed that there has been an end of life issued for CTI OS on UCCE:

End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterpr…


We have a client who is upgrading to UCCE 11.0 - the compatibility matrix for UCCE states that they should be able to continue using CTIOS

Unified CCE Solution Compatibility Matrix for 11.0(x) - DocWiki


For this client we implement a 3rd party CRM application that integrates to UCCE via the CTIOS API.  Is this still valid to be using CTIOS on UCCE 11.0 for this integration?  The compatability matrix appears to suggest this is okay but the EOL notices states that no bug fixes will be provided post the 16th July 2016.  Concern is that this will place the solution in an unsupported state.


Should Finesse be used instead of CTIOS given the EOL notice?