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changing agent state in server to server applications

Question asked by stephan.steiner on Mar 11, 2016
Latest reply on Mar 22, 2016 by dekwan



Has anyone had to do this? How did you go about it? The nut to crack being that only the agent itself or a supervisor is actually allowed to change agent states, not an admin. Consequently, the only way I see to do this would be to create one big team just for this purpose.. every agent gets added to it, and your "admin" user would be made a supervisor. But I guess in large systems you could run into scaling issues with that approach.


So, how do you handle that if you cannot go and gather user passwords?