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3rd party SIP phone "not found", but data is correct

Question asked by Teo7810TSG6 on Mar 9, 2016
Latest reply on Mar 10, 2016 by Teo7810TSG6

I have a phone that I had registered and sending/receiving calls previously, but after deleting and re-adding the phone, the server reports that it's "not found," Warning: 399 hq-cucm-pub "Unable to find device/user in database"

 

  5  11.649333   192.168.100.4 -> 10.10.20.1   UDP SIP 667 Request: REGISTER sip:10.10.20.1:5060;transport=udp  (1 binding) |  
  6  11.831362   10.10.20.1 -> 192.168.100.4   UDP SIP 362 Status: 100 Trying |  
  7  11.945620   10.10.20.1 -> 192.168.100.4   UDP SIP 483 Status: 401 Unauthorized |  
  8  11.960721   192.168.100.4 -> 10.10.20.1   UDP SIP 869 Request: REGISTER sip:10.10.20.1:5060;transport=udp  (1 binding) |  
  9  12.142552   10.10.20.1 -> 192.168.100.4   UDP SIP 375 Status: 100 Trying |  
 10  12.144471   10.10.20.1 -> 192.168.100.4   UDP SIP 469 Status: 404 Not Found |  

 

I have checked and rechecked the MAC address, and I have verified the user.  I can't figure out what's missing in my server configuration.

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