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XMPP - Node not found for user Dialogs

Question asked by connor.sadler on Feb 25, 2016
Latest reply on Jun 8, 2016 by nmw000007

Hi,

 

We have a server-server interface with Finesse.

As part of the user login process we connect to XMPP using the Java Smack library and subscribe to events for the user's "Dialogs" node

e.g.

  /finesse/api/User/John.Smith/Dialogs

 

This has worked fine until recently.

We are now seeing some users getting error messages saying this node is not found.

I don't have the full XMPP packets for this, but the error is something like this:

  XMPPError: item-not-found - cancel

 

Is there any reason why this node would not be found sometimes?

I can get the XMPP packets if it would help.

 

Thanks in advance,

 

Connor

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