AnsweredAssumed Answered

XMPP - Node not found for user Dialogs

Question asked by connor.sadler on Feb 25, 2016
Latest reply on Jun 8, 2016 by nmw000007



We have a server-server interface with Finesse.

As part of the user login process we connect to XMPP using the Java Smack library and subscribe to events for the user's "Dialogs" node




This has worked fine until recently.

We are now seeing some users getting error messages saying this node is not found.

I don't have the full XMPP packets for this, but the error is something like this:

  XMPPError: item-not-found - cancel


Is there any reason why this node would not be found sometimes?

I can get the XMPP packets if it would help.


Thanks in advance,