We have a server-server interface with Finesse.
As part of the user login process we connect to XMPP using the Java Smack library and subscribe to events for the user's "Dialogs" node
This has worked fine until recently.
We are now seeing some users getting error messages saying this node is not found.
I don't have the full XMPP packets for this, but the error is something like this:
XMPPError: item-not-found - cancel
Is there any reason why this node would not be found sometimes?
I can get the XMPP packets if it would help.
Thanks in advance,