AnsweredAssumed Answered

change a user state to work ready

Question asked by AzizShaik on Feb 17, 2016
Latest reply on Feb 18, 2016 by zumbt_busu



Is there a way to set the user state to WORK_READY state? there is a requirement where in a Agent has to go in to a work ready state after a call ends.



Any help would be appreciated.