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change a user state to work ready

Question asked by AzizShaik on Feb 17, 2016
Latest reply on Feb 18, 2016 by zumbt_busu

Hi,

 

Is there a way to set the user state to WORK_READY state? there is a requirement where in a Agent has to go in to a work ready state after a call ends.

 

 

Any help would be appreciated.

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