AnsweredAssumed Answered

Get List of Queues for User

Question asked by stephan.steiner on Jan 29, 2016
Latest reply on Feb 25, 2016 by dekwan

Hi

 

I'm testing my Finesse API Implementation, but I can't seem to get a list of queues for a user.. What configuration and agent state would be required for this (http://finesse1.xyz.com/finesse/api/User/1234/Queues) call to return a non empty list?

I initially had all agents just configured with skills, now I've gone ahead and assigned some to CSQs.. still, I'm only getting empty lists.

 

Thanks

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