3 Replies Latest reply on Jan 18, 2016 12:32 PM by jokearns

    Contact Center lab, cannot iniciate inbound call


      Hi, all.


      I am using a Contact Center Enterprise Lab Sandbox, and I am new to this.
      I logged in as agent to the Finesse desctop application, and made my state "Ready to incomig calls".

      After that I called from my mobile phone to the number from Lab Details - to iniciate inbound call.
      I heared call signals, but there was no any reaction in web client. I made several calls - to check it, the last was at 20:32 (Moscow GMT + 03:00).

      What can be the problem? I used Google Chrome browser. My mobile operator is Megafon Russia.
      Maybe I dont understand - how should it work? What should happened in web client, when I am calling to this number?


      Thank you,
      With regards, Yuriy.