3 Replies Latest reply on Jan 18, 2016 3:26 PM by jokearns

    Collab Phone functionality not working

    globe-jbk

      Hi

       

       

      I am having an issue getting the phone functionality working in the Collab.

       

       

      When I register a Windows/Mac cisco jabber device, the output has a blank username but the standard password.

       

       

      In the error notifications window of the Cisco Jabber windows client, I get error:

      CJ:109:3

       

       

      and under connections status:

      Reason : “Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.”

      Address : “hq-cucm-pub (CCMCIP - Expressway)”

       

       

      Everything works if I use a different Collab account, so it seems to be related to my cisco account.

       

      Creating a iPhone device yields a username and working phone functionality on the iPhone

       

       

      best regards

      Jesper