3 Replies Latest reply on Jan 18, 2016 3:26 PM by jokearns

    Collab Phone functionality not working





      I am having an issue getting the phone functionality working in the Collab.



      When I register a Windows/Mac cisco jabber device, the output has a blank username but the standard password.



      In the error notifications window of the Cisco Jabber windows client, I get error:




      and under connections status:

      Reason : “Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.”

      Address : “hq-cucm-pub (CCMCIP - Expressway)”



      Everything works if I use a different Collab account, so it seems to be related to my cisco account.


      Creating a iPhone device yields a username and working phone functionality on the iPhone



      best regards