AnsweredAssumed Answered

Collab Phone functionality not working

Question asked by globe-jbk on Jan 14, 2016
Latest reply on Jan 18, 2016 by jokearns

Hi

 

 

I am having an issue getting the phone functionality working in the Collab.

 

 

When I register a Windows/Mac cisco jabber device, the output has a blank username but the standard password.

 

 

In the error notifications window of the Cisco Jabber windows client, I get error:

CJ:109:3

 

 

and under connections status:

Reason : “Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.”

Address : “hq-cucm-pub (CCMCIP - Expressway)”

 

 

Everything works if I use a different Collab account, so it seems to be related to my cisco account.

 

Creating a iPhone device yields a username and working phone functionality on the iPhone

 

 

best regards

Jesper

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