AnsweredAssumed Answered

Collab Phone functionality not working

Question asked by globe-jbk on Jan 14, 2016
Latest reply on Jan 18, 2016 by jokearns




I am having an issue getting the phone functionality working in the Collab.



When I register a Windows/Mac cisco jabber device, the output has a blank username but the standard password.



In the error notifications window of the Cisco Jabber windows client, I get error:




and under connections status:

Reason : “Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.”

Address : “hq-cucm-pub (CCMCIP - Expressway)”



Everything works if I use a different Collab account, so it seems to be related to my cisco account.


Creating a iPhone device yields a username and working phone functionality on the iPhone



best regards