AnsweredAssumed Answered

Consumer unable to interact with screen while screen share active

Question asked by bcason on Jan 14, 2016
Latest reply on Jan 22, 2016 by huliving

Using the Expert Assist 10.6.2.0000-4 SDK, a consumer is unable to interact with their screen when co-browse is active. This seems to occur on all devices/versions. A stack trace that appears to indicate the issue is below. Is this expected behavior, if not can someone advice on how to resolve?

 

 

From com.alicecallsbob.assist.sdk.overlay.impl.AssistOverlayImpl():

public void init() {

this.windowManager = (WindowManager)this.context.getSystemService("window");

this.popup = new PopupWindow(this.getOverlayContent(), this.width, this.height, false);

this.popup.setTouchable(this.isTouchable);

this.popup.setOutsideTouchable(false);

...

}

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