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UCCX 10.6 chat notification

Question asked by graham.old on Jan 12, 2016
Latest reply on Nov 4, 2016 by michael.manea1

I was looking for a way to give a UCCX agent a more "in your face" notification of a chat session being offered.

 

Looking through the Finesse API it seems to be very short on any information about chat or emails being queued to an agent.

 

Is chat and email information even available in the UCCX Finesse API?

 

Graham

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