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Difference Between  Single Step Tranfer & Blind Transfer

Question asked by absaar.javed on Jan 7, 2016
Latest reply on Jan 8, 2016 by ewindgat

Hello

I was going through finesse web-services documentation, I read following:

Finesse does not support blind transfer or blind conference through the API or desktop.

But finesse do support Single Step Call Transfer.

What is the difference between Single Step Call Transfer and Blind Call Transfer?

 

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