I have just started looking in to remote expert and have been using the Cisco Sandbox to start off with some development.
So far I haven't had much luck with getting an audio or video connection.
Both browser and android applications are working for co-browsing, but initiating a call results in black boxes with no audio for bot the agent and caller.
This worked briefly between browsers a couple of days ago but nothing since.
Has anyone else had trouble with this?
Are there any gotchas I need to look out for with the VPN or anything?
Thanks for any replies,