AnsweredAssumed Answered

Remote expert sandbox audio and video not connecting.

Question asked by sgriffinp21 on Jan 7, 2016
Latest reply on Mar 1, 2016 by kpal00001

Hi All,


I have just started looking in to remote expert and have been using the Cisco Sandbox to start off with some development.


So far I haven't had much luck with getting an audio or video connection.


Both browser and android applications are working for co-browsing, but initiating a call results in black boxes with no audio for bot the agent and caller.


This worked briefly between browsers a couple of days ago but nothing since.


Has anyone else had trouble with this?


Are there any gotchas I need to look out for with the VPN or anything?


Thanks for any replies,


Shane Griffin