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Finesse and ADS Logout Timer

Question asked by tmessenger on Dec 4, 2015
Latest reply on Dec 9, 2015 by tmessenger

We're having an issue w/Finesse not logging out agents who meet the "non-activity time" setting.  I have an ADS w/ the logout timer set at maximum, 7200 seconds but the call center is reporting an agent logged in and in not ready for over 20 hours. 

 

Any thoughts?

 

ICM 9.x

Finesse 10.5

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