Hello

In finesse agent desktop with email gadget enabled, when an Email is received following xml update can be seen on firebug tool's console:

<!-- Received XML event on node 'uccx.api.agent.agent1' -->

<Update xmlns:ns2="http://cisco.com/wf/subsystems/chat/contactEvent.xsd">

    <event>post</event>

    <source>uccx.api.agent.agent1</source>

    <requestId></requestId>

    <payloadType>ContactEvent</payloadType>

    <data>

        <dialog>

            <dialogID>67930B29100001510000019A3F57FEE4</dialogID>

            <author>AgentTest U+003ctest@ee.comU+003e</author>

            <dialogType>0</dialogType>

            <queue>email_csq3</queue>

            <queueName>Email</queueName>

            <dialogEventType>0</dialogEventType>

            <eventCause>22</eventCause>

            <token>******</token>

            <dialogVariables>

                <dialogVariable>

                    <name>emailReplyTo</name>

                    <value>AgentTest U+003ctest@ee.comU+003e</value>

                </dialogVariable>

                <dialogVariable>

                    <name>Subject</name>

                    <value>Test Email</value>

                </dialogVariable>

                <dialogVariable>

                    <name>emailMessageId</name>

                    <value>F7856B900EBD3E4986038BCC1CD1A5382618F3EB@exchange2010.ee.com</value>

                </dialogVariable>

                <dialogVariable>

                    <name>emailUniqueIdInFolder</name>

                    <value>76</value>

                </dialogVariable>

                <dialogVariable>

                    <name>ReceivedDate</name>

                    <value>1449141651000</value>

                </dialogVariable>

                <dialogVariable>

                    <name>emailFrom</name>

                    <value>AgentTest U+003canjum@ee.comU+003e</value>

                </dialogVariable>

                <dialogVariable>

                    <name>emailFeedId</name>

                    <value>100080</value>

                </dialogVariable>

            </dialogVariables>

            <timeoutBaseTime>1449141686465</timeoutBaseTime>

            <noAnswerTimeout>15</noAnswerTimeout>

            <mediaType>email</mediaType>

        </dialog>

    </data>

</Update>

As mentioned in the comment at the top "uccx.api.agent.agent1" the node from which this event is published is from uccx, is there any way using which I can subscribe to this node programatically, so that i could be able to received this above update object when a new email is received in Finesse Email Gadget. Any information is welcomed.

Kind Regards

Absaar Javed