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Getting Email Notification in Finesse Agent Dialog

Question asked by absaar.javed on Dec 3, 2015
Latest reply on Dec 7, 2015 by ewindgat


I am using Email gadget on Cisco Finesse with UCCX 10.6.

As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog.

Is it possible somehow to get the Email notification in the Dialog.

For example, if an agent receives an email, a new Dialog is created, and information regarding that email is extracted from Dialog object.

The basic purpose of this is to get information regarding a new email.

Kindly advise if it is possible, if not, what can be the possible alternatives.


Kind Regards

Absaar Javed