AnsweredAssumed Answered

Gadget error on IE but works fine on Firefox

Question asked by sharose123 on Nov 19, 2015
Latest reply on Nov 19, 2015 by ewindgat

Hi

Customer has CCX System version: 10.6.1.10000-39

 

Configured Agent predictive campaign and created a gadget for Agent finesse desktop

 

There seems to be an issue when trying to load our new gadget in IE. We are getting the below access denied error when trying to load the page in IE, Firefox works fine but we need this working on IE:


See attached.


After doing a lot of research on this it turns out IE requires the Iframe hosting the gadget to have the same domain name as the parent window otherwise you will get the above message.

  According to the Cisco Finesse support page this is not possible, please see blow as this is what we are trying to do


Same Origin Issue with Widget

 

Thanks Shameer

Outcomes