AnsweredAssumed Answered

REM crash or lost connection after switch to background

Question asked by shgao on Nov 17, 2015
Latest reply on Nov 26, 2015 by shgao

Crash if the REM client in background sometime on iOS 8/9

 

REM client crash in the background some time

 

Steps:

  • Log in REM client>put in background

Result:

App crash in background sometime

 

Expected:

App should not crash

 

Workaround:

Re-launch REM client app

 

Config:

REM server version: REM-10.6.1.10000-8

REM client SDK version: 2.1.31.1.1

Finesse version: 10.5.1

REM client iOS: 8.4 / 9.1

 

User impact:

After app crash, user cannot notice

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