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Finesse API vs Cisco Unified CCX Database Schema

Question asked by xung.vu01 on Nov 11, 2015
Latest reply on Nov 18, 2015 by xung.vu01

Hi,

I'm using Finesse API to make call and answer a call. I'm using "finesse non gadget"

When i call a function makeCall(dialedNumber, callerNumber, handler, errHandler)

Then, i receive a trigger notification UPDATE_CALL_DATA pregnant ID like a CallID

It is same xml

"<source>/finesse/api/Dialog/22636743</source>"

Now , in my report, i can't find this Call ID in UCCX Database.

Although, i see the Cisco Unified CCX Database Schema in link

"http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbsc…"

In table AgentConnectionDetail or ContactCallDetail, i see colume sessionID, sessionSeqNum, nodeID, and profileID is PrimaryKey.

How can I mapping the CallID above with the PrimaryKey.

But, i tired to find solution.


Please help me!

Thanks

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