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Need info on connected agents

Discussion created by jfhandfield on Nov 3, 2015
Latest reply on Dec 1, 2015 by jfhandfield

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Hello all,

I have no clue if I'm in the right forum section but feel free to switch me if not. Here's my project I would like to create, web base or c# I don't mind, a desktop reminder when my agents are disconnected from their Call Center. Is there an easy way to do that? All I would like is a simple green or red button that could show them if they are connected or not.

Update: We are using CCM and UCCX 10.5.1

Thank you for the help.

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jfhandfield Nov 9, 2015 8:35 PM
Ok so I figured out how to get agents statistics by using the agentstats api, but for some reason all I get is this

<apiErrors>
    <apiError>
        <errorData>IVR_ENHANCED</errorData>
        <errorMessage>Requested resource is not licensed</errorMessage>
        <errorType>NotLicensed</errorType>
    </apiError>
</apiErrors>

Can anyone tell me why I can't get any statistics?

My second question would be can I ask a specific stat on a Agent ? Let say I need to know if agent 1234 is logged in, and if not is there a way to change his status from notReady to Ready all from this API?

Thank you for the help
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jfhandfield @ jfhandfield on Nov 16, 2015 1:58 PM
Hi,

Is this community dead or it's because what I'm trying to accomplish isn't possible? Maybe my question isn't clear enough please let me know cause I'm pretty sure it's feasible.

Thank you
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jfhandfield Dec 1, 2015 2:22 PM
I'm just going to try and bump that thread cause I would really love to be able to accomplish such an easy plugin. I'm hoping a Cisco developer can enlight me on how to do this.

Thank you
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Need info on connected agents

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