jfhandfield

Need info on connected agents

Discussion created by jfhandfield on Nov 3, 2015
Latest reply on Dec 1, 2015 by jfhandfield

Hello all,

 

   I have no clue if I'm in the right forum section but feel free to switch me if not. Here's my project I would like to create, web base or c# I don't mind, a desktop reminder when my agents are disconnected from their Call Center. Is there an easy way to do that? All I would like is a simple green or red button that could show them if they are connected or not.

 

Update: We are using CCM and UCCX 10.5.1

 

Thank you for the help.

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