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Remote Expert Servers IOPS, sizing & video in queue licensing

Question asked by carolmor on Oct 27, 2015
Latest reply on Nov 16, 2015 by cshiyou

Hello Team,

 

I am Working in a Remote Expert Mobile solution for BAC San Jose Costa Rica, the environment is:

  • CUCM (today they have version 10.0 but they plan to upgrade to 10.5 for REM Solution, licenses are covered with SWSS)
  • UCCX (today they have version 10.0 but they plan to upgrade to 10.5 for REM Solution, licenses are covered with SWSS)

They need the REM solution for 25 concurrent agents working with Remote Expert Mobile, they also want high availability and video in queue, so I am building with VE Configurator the corresponding BoM,  but I have some concerns regard servers and licensing: - I was searching without success the IOPS requirements for Remote expert  Application Server (REAS) and for Remote expert Media Broker (REMB), I need this for sizing the VM in the servers. I just found this in the design guide: 

Deployment type vCPU   Reserved CPU resource RAM Disk space NIC
Small OVA (typical installation) 4 core 8400 MHz (4 x 2.1 GHz) 4 GB 40 GB 1 Gb

 

Deployment type vCPU Reserved CPU resource RAM Disk space NIC
Large OVA (extra performance & scalability capabilities) 8 core 16800 MHz (8 x 2.1 GHz) 8 GB 40 GB 2x1 Gb or
10 Gb

- and also in the same guide I found that REAS can be virtualized in the Small or Large OVA and REMB must be in the Large OVA, that is right? just wanna confirm if I can use for a production environment the REAS on the small OVA and the REMB for large OVA as is explained on the design guide. - also, in the design guide I don't see any requirement for virtualization of mediasense for video in queue, it is supported with REM all Mediasense OVA configurations (2vCPU, 4vCPU, 7vCPU) ?, this question is because I am trying to decide the servers sizing config:config 1:

  • server UCUCS-EZ-C220M3S 1: to virtualized REMB 8vCPU node 1
  • server UCUCS-EZ-C220M3S 2:  to virtualized REAS 4vCPU node 1 and Mediasense node 1 (4vCPU Mediasense configuration)
  • Server UCUCS-EZ-C220M3S 3: to virtualized REMB 8vCPU node 2 for high availability
  • server UCUCS-EZ-C220M3S 4:  to virtualized REAS 4vCPU node 2 and Mediasense node 2 (4vCPU Mediasense configuration) for high availability

I have verified with VM Placement tool and Mediasense is supported on UCUCS-EZ-C220M3S server config 2:

  • server UCUCS-EZ-C220M3S 1: to virtualized REMB 8vCPU node 1
  • server UCUCS-EZ-C240M3S 1:  to virtualized REAS 4vCPU node 1 and Mediasense node 1 (4vCPU or 7vCPU Mediasense configuration)
  • Server UCUCS-EZ-C220M3S 3: to virtualized REMB 8vCPU node 2 for high availability
  • server UCUCS-EZ-C240M3S 4:  to virtualized REAS 4vCPU node 2 and Mediasense node 2 (4vCPU or 7vCPU Mediasense configuration) for high availability

 

 

- finally I need to clarify the RE Mobile concurrent licenses, if I need the video in queue(Viq) functionally this needs REM licenses ?

 

for example the deployment will have 25 concurrent agents and 75 users in queue with video in queue, this scenario needs 100 REM licenses or only 25 REM licenses?

 

thank you very much for answers.

Carolina Morales

collab SE

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