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Formatting Call Variable Data with Line Breaks

Question asked by mikemiubell on Oct 22, 2015
Latest reply on Nov 13, 2015 by RonNelson929

Hello!

 

We have Finesse integrated with UCCE.  We are passing IVR data to the agent desktop through ECC variables (call variables layout).  The string in the ECC is very long and we'd like to format it with line breaks to make it more visually appealing for agents.  Is this possible?

 

ex current:

Call Details: aaaaaaaaaaaaaaaabbbbbbbbbbbbbbbccccccccccccc

ddddddddddddeeeeeeeeeeeefffffffffffffffffffffgggggggggggggg

 

desired:

Call Details: aaaaaaaaaaaaaaaa

bbbbbbbbbbbbbbb

ccccccccccccc

dddddddddddd

eeeeeeeeeeee

fffffffffffffffffffff

gggggggggggggg

 

Thanks!

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