We have Finesse integrated with UCCE. We are passing IVR data to the agent desktop through ECC variables (call variables layout). The string in the ECC is very long and we'd like to format it with line breaks to make it more visually appealing for agents. Is this possible?
Call Details: aaaaaaaaaaaaaaaabbbbbbbbbbbbbbbccccccccccccc
Call Details: aaaaaaaaaaaaaaaa