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Agent Drop a Specific Conference Participant

Question asked by larrylein on Oct 21, 2015
Latest reply on Oct 22, 2015 by tephipps

I cannot figure out a way to drop a specific participant from a conference using the finesse DROP action.  I can have an agent make a consult call to a person, have that person join a conference with an inbound caller, but I cannot drop the conferenced in person with a button/action (they have to hang up).  I can see in the dialog that the remote participant has DROP as a valid action, but I'm not sure how to do it.  When I use the remote address as the target finesse responds that the targeted media address is invalid for that dialog.

 

Any assistance is greatly appreciated.

 

Thanks!

 

Larry

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