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Retain Call Variable values when agent accidentally closes Finesse browser

Question asked by clili on Oct 9, 2015
Latest reply on Oct 12, 2016 by RonNelson929



As Finesse Desktop uses dialog.getMediaProperties() to retrieve call variables when there is a new dialog, I am wondering how should I handle a situation when agent "accidentally" closes his Finesse browser window or when browser "crashes", and he re-launches the Finesse web page again ( For eg Agent will still be in Talking state if he logs in within 60secs), and I would like to retain the call variables within my own custom gadget immediately. Do I call dialog.getMediaProperties() again? Whats the best approach ?


Lili Chan (on behalf of Partner)