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Finesse with GED-188

Question asked by ruimartins1000 on Oct 6, 2015
Latest reply on Nov 19, 2015 by ruimartins1000


We have UCCX 10.6 with Finesse for the Supervisors.

We are integrating UCCX with Altitude Software and they say they use GED-188 to login the Agents directly on UCCX through RmCm port 12028.


The purpose will be to login and logout the Agent and change their status through Altitude.

In our scenario, the Agents will not use the Finesse Desktop URL to make any operations.


Did anyone tried this scenario with Finesse and GED-188?