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E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Best possible action

Question asked by yogeshkumarlog on Oct 5, 2015
Latest reply on Feb 5, 2016 by yogeshkumarlog

Hi,

 

I have developed agent desktop application based on CTIOS API.

 

Some times when i am changing state, i start getting this error message: E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Afterwards Agent is not able to change state or even logout.

 

I checked my connection and connectivity with the server. It is fine.

 

What should be the best possible action from application point of view when i get this error message? should i logout agent and clear the state OR try to reconnect. How??

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