I have developed agent desktop application based on CTIOS API.
Some times when i am changing state, i start getting this error message: E_CTIOS_SERVICE_SEND_MESSAGE_FAILED. Afterwards Agent is not able to change state or even logout.
I checked my connection and connectivity with the server. It is fine.
What should be the best possible action from application point of view when i get this error message? should i logout agent and clear the state OR try to reconnect. How??