AnsweredAssumed Answered

Finesse automate pause recording to QM

Question asked by apanesar on Sep 28, 2015
Latest reply on Sep 29, 2015 by ewindgat

Hello, my customer has the following environment:
CUCM 10.6.1
UCCX 10.6.1.10000-39
QM 10.5.1.3000

 

The QM server is set to always recording for all UCCX agents.
I have managed to get Finesse working with the RecordingControls 3rdpartygadget. This allows the agents to manually pause and resume

the recordings. However for legal reasons the customer needs to be able to automate the pause of the recordings when taking payment details from customers. When they take payment details they initiate a browser link to the payment portal (this could be embedded within Finesse). When the payment portal is intiated they want to automatically send a pause message to QM. I am struggling to get this working. Could you please assist with this configuration. Thank you.

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