AnsweredAssumed Answered

Can not connect to Contact Center Enterprise Environment sandbox through VPN

Question asked by hanwang85 on Sep 18, 2015
Latest reply on Dec 4, 2015 by jacoadam

Hello,

 

I am using Cisco AnyConnect 3.1.09013.

I can confirm the lab is active.

 

I have tried login IVTGROUP100 and IVTGROUP15 with the credentials I got from the setup email.

 

However, it failed and below is the log:

[18 Sep 2015 12:16:52] Contacting 64.103.37.4.

[18 Sep 2015 12:16:54] Please enter your username and password.

[18 Sep 2015 12:17:53] User credentials entered.

[18 Sep 2015 12:17:54] Establishing VPN session...

[18 Sep 2015 12:17:56] Connection attempt has failed.

[18 Sep 2015 12:18:08] Contacting https://64.103.37.4.

[18 Sep 2015 12:18:11] Please enter your username and password.

[18 Sep 2015 12:18:17] Please enter your username and password.

[18 Sep 2015 12:18:24] User credentials entered.

[18 Sep 2015 12:18:25] Establishing VPN session...

[18 Sep 2015 12:18:27] Connection attempt has failed.

 

I am using Mac OS Yosemite Version 10.10.5.

 

Is there anyway workaround because I only have this lab reserved for 3 days.

If it is a problem with the connection can I get a extension for some extra days, thanks. I tried to extend and got a conflict.

 

 

Thanks,

HanWang

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