1 Reply Latest reply on Dec 20, 2015 4:06 AM by gcheria

    Can not connect to Contact Center Enterprise sandbox through VPN

    hanwang85

      Hello,

       

      I am using Cisco AnyConnect 3.1.09013.

      I can confirm the lab is active.

       

      I have tried login IVTGROUP100 and IVTGROUP15 with the credentials I got from the setup email.

       

      However, it failed and below is the log:

      [18 Sep 2015 12:16:52] Contacting 64.103.37.4.

      [18 Sep 2015 12:16:54] Please enter your username and password.

      [18 Sep 2015 12:17:53] User credentials entered.

      [18 Sep 2015 12:17:54] Establishing VPN session...

      [18 Sep 2015 12:17:56] Connection attempt has failed.

      [18 Sep 2015 12:18:08] Contacting https://64.103.37.4.

      [18 Sep 2015 12:18:11] Please enter your username and password.

      [18 Sep 2015 12:18:17] Please enter your username and password.

      [18 Sep 2015 12:18:24] User credentials entered.

      [18 Sep 2015 12:18:25] Establishing VPN session...

      [18 Sep 2015 12:18:27] Connection attempt has failed.

       

      I am using Mac OS Yosemite Version 10.10.5.

       

      Is there anyway workaround because I only have this lab reserved for 3 days.

      If it is a problem with the connection can I get a extension for some extra days, thanks. I tried to extend and got a conflict.

       

       

      Thanks,

      HanWang