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Remote Expert Mobile 10.6(1) and Chat session without Voice/Video

Question asked by jatkinso on Sep 3, 2015
Latest reply on Sep 8, 2015 by rdoyle001

Hi team,

 

I'm hoping you can help advise around Remote Expert Mobile 10.6(1) and Chat session without Voice/Video.

 

The Cisco Remote Expert Mobile 10.6(1) - Feature Guide.pdf - states in the "Other features" section that:

 

Expert Assist without video or voice

Expert Assist co-browse & annotation may easily be used without a voice or video session and in turn, accompany a Live chat session or PSTN call. A correlation ID may be used to transmit a link or verbal identifier to conduct the co-browsing session.

 

 

 

When using this type of feature how is the "Live chat session" provided?

 

Is this part of the Remote Expert Mobile capability or would a Chat application like eGain/CIM - Web Interaction Manager - be required?

 

 

Regards,

 

Jon

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