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Cannot provision a lab a second time - existing email address

Question asked by jamie.burns@virtual-college.co.uk on Aug 25, 2015

So about an hour ago I provisioned a lab, and it looked like it was set up correctly.  But it expired before I could get my head around connecting to it (see another post for that issue).

 

However, when I try to provision the lab again, I get an error -

 

Provision_WebEx ended with status Failed with error: Email address [my email address] has already been registered. Please use a different email address.

 

Where [my email address] is my actual email address.

 

I must be doing something wrong here, but how can I get a new lab set up with my email address?  Surely I don't need a new email address each time I need to set one of these up.

 

Any help would be appreciated.

 

Cheers,

 

J

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