0 Replies Latest reply on Aug 25, 2015 10:57 AM by jamie.burns@virtual-college.co.uk

    Cannot provision a lab a second time - existing email address

    jamie.burns@virtual-college.co.uk

      So about an hour ago I provisioned a lab, and it looked like it was set up correctly.  But it expired before I could get my head around connecting to it (see another post for that issue).

       

      However, when I try to provision the lab again, I get an error -

       

      Provision_WebEx ended with status Failed with error: Email address [my email address] has already been registered. Please use a different email address.

       

      Where [my email address] is my actual email address.

       

      I must be doing something wrong here, but how can I get a new lab set up with my email address?  Surely I don't need a new email address each time I need to set one of these up.

       

      Any help would be appreciated.

       

      Cheers,

       

      J