Good day! How can I get a call history for agents in Finesse?
There is not an out of the box gadget to provide call history.
You could review this forum post for a solution...
UCCX - finesse - call history for agent | Contact Center | Cisco Support Community | 5926 | 12439041
There is a call history gadget available from Bucher + Suter.
You can find more information about the gadgets on the website: Bucher + Suter: b s Fusion for Finesse
To see the gadgets live there is a demo video in the right column (call history gadget starts at 0:50).
Retrieving data ...