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Forwarding E-mails from Finesse?

Question asked by Stoke_UCCX8 on Aug 17, 2015
Latest reply on May 5, 2016 by snandi

We're considering using Cisco Finesse to handle our E-mails. We currently forward a large number of the e-mails to other addresses in the organization - but after looking through the documentation I cant see a way to achieve this with Finesse - I can only see that we are able to 'Reclassify' the email to another CSQ inside UCCX.


Has anyone had this problem or is aware of a way to achieve this?


We're currently using UCCX 10.6 Premium