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Cisco UCCX 10.6 with CRM-gadged

Question asked by kamiliaida on Jul 30, 2015
Latest reply on Aug 25, 2015 by ewindgat

@Could you help us to solve our issue? It will be appreciated if you'll provide some solution for fixing given problem.


We have Cisco UCCX 10.6 with included CRM-gadged. CRM-system records each call into local DB to provide in-CRM analytics.

Operator logins into Finesse and changes his status to «Ready».

When first call arrives to this operator there're no call data in call object. When second and next calls arrives to this operator — it's OK, we recieve call data as well.


We use finesse.js for catching the calls and extracting calls data. In finesse.js we use this function:

notifyListeners : function (obj) {

var len = this._listenerCallback.length, i, callbackFunction, scope;



There are differences in state changes when first and next call arrives