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Agents Ready/Not Ready per Queue

Question asked by kbealeamtelco on Jul 29, 2015
Latest reply on Aug 20, 2015 by veraghav

Is there a way to get the number of agents ready/not ready for a contact service queue?  We are trying to use the CSQID returned with the AgentState event, but when that CSQID is used in QUERY_QUEUE_STATISTICS_REQ, an error is returned that the CSQID is invalid.  Is there a better place to get the CSQID?

 

Thanks!

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