We developing 3rd party call control web application based on Finesse API. We come across a particular scenario where we want to know if Cisco consider it as a bug.
The scenario is for Finesse-UCCE:
Agent can log in to Finesse from firefox as Agent 1.
From the same PC he can open IE and login as Agent 2.
So basically in same session from one system two agent can login. Is this considered as a bug in Cisco and there will be fix in future or this is the way system supposed to behave?